Debt relief orders - what you need to know (2024)

A debt relief order (DRO) is one way to deal with your debts if you:

  • owe £30,000 or less- or £50,000 or less from 28 June 2024

  • don’t own your own home

  • don’t have other assets or things of value

  • don’t have much spare income

You don't have to make payments towards most types of debt included in your DRO and your creditors can’t force you to pay off the debts. A DRO usually lasts a year unless your situation improves. When the DRO ends, most of your debts will be written off.

You’ll need to speak to a special DRO adviser who will help you fill in an application to the official receiver. The adviser can’t charge you for their time and it's free to make a DRO application.

Check if you can get a DRO

Check if you can get a DRO after the rules change

The government has said the rules for getting a DRO will change from 28 June 2024. From this date:

  • you might be able to get a DRO if you owe £50,000 or less

  • if you have a vehicle worth less than £4,000, you don’t have to include it in your assets

If you owe between £30,000 and £50,000 you might want to wait and apply for a DRO after the rules have changed.

You should be able to get a DRO if all of the following apply:

  • you're unable to pay your debts

  • your qualifying debts are not more than £30,000- or £50,000 or less from 28 June 2024

  • you’ve got no more than £75 left over each month after you’ve paid your usual household expenses

  • you don’t own your home

  • other savings or things of value you own, called assets, are worth no more than £2,000 (some assets are ignored when working out the value, for example, basic household items and tools you need to do your job)

  • it's been at least 6 years since your last DRO was made, unless it was revoked - check why a DRO might be revoked

  • you aren’t going through another formal insolvency procedure, such as bankruptcy or an individual voluntary arrangement (IVA)

  • you've lived, had a property, or worked in England or Wales in the last three years.

If you have a vehicle worth less than £2,000 - or £4,000 from 28 June 2024 - you don’t have to include it in your assets. If your vehicle is worth more than £2,000, you don't have to include it in your assets if it's been adapted because you have a disability. You can only exclude 1 vehicle from your assets and you can't exclude it if you only use it for work.

Find out more information about how income, debts and belongings are assessed for a debt relief order.

Recent activity

You must tell your DRO adviser if in the last 2 years you’ve:

  • given away assets

  • sold assets for less than their value, for example if you sold a car worth £3,000 to a friend for £200

  • prioritised paying back one creditor over others, for example if you paid off a debt you owed to a relative and didn't pay your other creditors

Your DRO application might be refused if any of these apply to you. They'll look at the facts of your case before making a final decision.

Debts covered by a DRO

Debts that can go into a DRO are called ’qualifying debts'. During the DRO period creditors can’t ask you for payments - if they do, you don't have to pay them. They include:

  • credit cards, overdrafts and loans

  • arrears with rent, utility bills, telephone bills, council tax and income tax

  • benefits overpayments

  • hire purchase or conditional sale agreements

  • buy now - pay later agreements

  • bills for services like vets or solicitors

  • debts you owe to friends and family

  • business debts

If you obtained any of these by fraud, you will still have to pay them when the DRO has ended.

If you're behind on your rent, your landlord can still take action to evict you, even if the rent arrears are included in your DRO. This means you may have to continue paying these after a DRO is made.

Debts not covered by a DRO

Not all debts are covered by a DRO. You'll still need to pay:

  • magistrates court fines and confiscation orders relating to criminal activity

  • child support and maintenance

  • student loans

  • social fund loans

  • compensation for death and injury

If you have any of these debts they don't count towards the £30,000 limit- or the £50,000 limit from 28 June 2024.

If you’re unsure whether a debt would be covered by a DRO, check with your DRO adviser. If they aren’t you’ll still need to pay them if you get a DRO.

If you forget to include any debts in your DRO you can’t add them after. If any missed debts would have taken you over the £30,000 limit then your DRO might be cancelled. It’s important that you tell the DRO adviser about all of your debts.

Check if a DRO is right for you

A DRO can provide a way out of debt. However, it's important to know the impact a DRO will have on all areas of your life before you apply. For example:

  • if any of your debts are for goods bought on hire purchase, you might need to give the goods back

  • your DRO will stay on your credit record for six years - this might make it difficult for you to get credit or find a new home in the future

  • if you have a tenancy agreement it could be affected, your DRO adviser can check this

  • your bank might close your account and you’ll need to open a new one

  • if you hold a power of attorney over someone else's financial affairs or someone else has one for you, this will end

  • it might affect applications you make for British citizenship - if you are unsure then you should get advice from an immigration specialist

You’ll also have to follow certain rules, called 'restrictions', during the DRO period. This means:

  • you can't borrow £500 or more without telling the creditor about the DRO

  • you can’t get involved in promoting, managing or setting up a limited company, or be a company director, without getting permission from the court

  • if you have a business under a different name from the one under which you got the DRO, you’ll have to tell everyone you do business with the name you used when you got the DRO

  • while the DRO is in force, and for three months afterwards, your details will appear on the Insolvency Service’s Individual Insolvency Register, which can be viewed by anyone

If having your address on the register could lead to violence against you or a member of your family, you can ask the court to order that your address doesn't appear on the register. You’ll need to apply for a court order before you make your DRO application - your DRO adviser can help you with this.

If you’re not sure a DRO is the best option, you can find out what other help you can get with debts.

How to get a DRO

If you think a DRO is right for you, find more information about how to get a debt relief order - including how to find a DRO adviser.

Help us improve support for people in debt

You can help us persuade the government to give people the debt support they need. Take an anonymous survey to help us learn what people need.

Debt relief orders - what you need to know (2024)

FAQs

Do you need to show bank statements for a debt relief order? ›

Your DRO Adviser will want some proof of your income – if they ask for bank statements and you don't have any, it's usually easy to get one.

What evidence do you need for DRO? ›

This can be your last 2 months payslips, a benefits letter or a bank statement. If you are sending bank statements, please circle the relevant information.

Why would a DRO be rejected? ›

This may be because: you don't meet all the criteria for getting a DRO. you didn't provide further information when asked. the official receiver believes that you haven't been honest in your application.

What issues do you need to be aware of when choosing a debt relief program? ›

Before agreeing to work with a debt settlement company, there are risks that you should consider:
  • Debt settlement companies often charge expensive fees.
  • Debt settlement companies typically encourage you to stop paying your credit card bills. ...
  • Some of your creditors may refuse to work with the company you choose.
Aug 28, 2023

Do I have to include all debts in a debt relief order? ›

If you forget to include any debts in your DRO you can't add them after. If any missed debts would have taken you over the £30,000 limit then your DRO might be cancelled. It's important that you tell the DRO adviser about all of your debts.

What debts are not included in a debt relief order? ›

Which debts cannot be included in a DRO?
  • Criminal fines.
  • Student loans.
  • Child Maintenance Service arrears (or CSA)
  • TV licence arrears.
  • Social Fund loans.
  • Damages for personal injury ordered by a court.

What can I not do on a DRO? ›

Things you can't do during the DRO period
  • getting credit for £500 or more without telling the lender you have a DRO.
  • carrying on in a business in a different name from the one under which you were given the DRO, unless you tell everyone you do business with the name in which you got the DRO.

What are the disadvantages of a debt relief order? ›

Disadvantages
  • A DRO will hurt your credit rating and remain on your credit file for 6 years.
  • If your circ*mstances change within the 12 months, your DRO may be revoked and you'll have to look at new solutions to repay your debts. ...
  • You can't apply if you've had a DRO or other form of insolvency within the last 6 years.

How long does it take for DRO to be approved? ›

If you gather evidence of your income, spending and debts before getting debt advice, your application could be submitted in a matter of days. The Insolvency Service will then make a decision on your application within 10 working days (two weeks). If it's approved, your DRO will last a year.

Is it worth doing a debt relief program? ›

Debt relief will also often give you a fixed payment plan and a set payoff date, which can also make it worth considering — as streamlining your payments can make it easier to manage while helping you save money on interest. "One of the biggest advantages of going through a debt relief program is the savings.

Will a DRO freeze my bank account? ›

If you have a debt with your bank or building society, it is likely that your account will be frozen after your DRO is approved. Even if you do not have any debts with your current bank, you account may still be at risk.

Can creditors refuse a debt relief order? ›

When your creditors can ask for your DRO to be stopped. Once a DRO is made, it is legally binding. This means your creditors can't object or ask for it to be stopped, except when they believe that one or more of the following applies to you: information in the DRO is wrong or missing.

What is the best debt relief option? ›

Best debt settlement companies
  • Accredited Debt Relief: Best for fast debt payoff.
  • National Debt Relief: Best for customer satisfaction.
  • New Era Debt Solutions: Best for large debts.
  • Freedom Debt Relief: Best for tracking progress.
  • CuraDebt: Best for smaller debts.
  • Liberty Debt Relief: Best for private student loans.

What are 5 things debt collection agencies are not allowed to do as part of their efforts to collect debt? ›

Debt collectors cannot harass or abuse you. They cannot swear, threaten to illegally harm you or your property, threaten you with illegal actions, or falsely threaten you with actions they do not intend to take. They also cannot make repeated calls over a short period to annoy or harass you.

Which is better, debt consolidation or debt relief? ›

The better option for you depends on your financial situation. If you can make your minimum payments each month, but don't see a way out of debt anytime soon, debt consolidation will likely be fitting. If you're struggling to make your minimum payments, debt settlement may be your better option.

Will the official receiver ask for bank statements? ›

The official receiver examines your bank statements in detail to gain an understanding of your financial situation. After carefully studying the transactions, they are able to decide how best to allocate any funds from your accounts and savings towards paying off creditors – those to whom you owe money.

Can debt collectors demand bank statements? ›

To find out if you've got savings or are expecting a pay out, your creditor can get details of your bank accounts and other financial circ*mstances. To do this they can apply to the court for an order to obtain information. You'll have to go to court to give this information on oath.

Do debt collectors ask for bank information? ›

Debt collectors may ask questions to verify your identity, but you should never provide sensitive or financial information, at least not until you've verified the debt and that it's not a scam.

Can creditors request bank statements? ›

Subpoena Financial Records: A judgment creditor can subpoena your financial records, such as bank statements and tax returns, and then use that information to assist them in levying your assets.

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